CPAP & BiPAP service: have your device checked
Your CPAP or BiPAP device shows an error message, is noisy or does not build up pressure? We check it technically in our workshop in Dessau-Roßlau, Germany. We look after ResMed CPAP devices completely – from troubleshooting to replacing defective parts. The check and the cost estimate are free of charge – only then do you decide whether we continue.
When is a check worthwhile?
- Error message on the display – the device reports an error or stops the therapy
- Noisy, whistling or vibrating – unusual sounds from the blower or housing
- Pressure is wrong or fluctuates – the device builds up too little or uneven pressure
- Device does not start – no reaction when switched on
- Humidifier does not heat – the heater plate does not get warm
Focus on ResMed: we look after ResMed CPAP devices completely – troubleshooting, replacement of motor/blower, electronics and the humidifier heater plate, followed by pressure and flow measurement. We also technically check other CPAP and BiPAP devices.
How the service works
- Request: Write to us via the form or WhatsApp – with device model, serial number (type plate) and a short description of the problem. Please only send the device after our reply.
- Shipping: We send you the shipping address and a reference number. Pack the device well and include the reference number.
- Technical check: We check the device in our workshop – free of charge.
- Cost estimate: You receive our assessment with a price – free and without obligation.
- Your decision: We only start work once you have agreed. If you decline, we return the device unchanged.
- Work & return: Usually 1–3 working days after your approval; if spare parts have to be ordered it may take longer. We then return the device with an invoice.
Costs & duration at a glance
Check
Free of charge.
Cost estimate
Free and without obligation. Work only starts after your approval.
Duration
Usually 1–3 working days after your approval, depending on spare parts.
Shipping
Shipping to us and back is paid by the customer.
Frequently asked questions
What does the check cost?
The technical check and the cost estimate are free of charge. You only pay the shipping costs to us and back.
Do I have to accept the cost estimate?
No. We only start work after your approval. If you decline, we return the device unchanged.
How long does the service take?
Usually 1–3 working days after your approval. If spare parts have to be ordered it may take longer – we will let you know in advance.
Can I simply send my device in?
Please write to us first via the form or WhatsApp. You will then receive the shipping address and a reference number so that we can clearly assign your device.
Do you change the therapy settings?
No. Your therapy pressure is set by your doctor. We do not change settings without a medical prescription.
Request service
Tell us the device model, serial number and the problem – we will reply with the shipping address and a reference number.
Note: We do not replace medical advice. Desstronic is a dealer and technical service and is not affiliated with the device manufacturers.